Field Services

On-site support, deployments and troubleshooting—helping you achieve your technology goals when and where you need it.

Request On‑Site Support Contact NetWind
NetWind field engineer performing on-site network services in a technical environment

What we do

NetWind Field Services provide fast, reliable on-site execution for ICT infrastructure and connected environments. Our technicians and engineers support installations, replacements, troubleshooting and standardised rollouts—so your operations stay stable and your teams stay productive.

Key outcomes

  • Faster response and resolution at critical locations
  • Consistent execution aligned with your standards and documentation
  • Reduced downtime through structured troubleshooting and reporting
On-site installation and deployment of ICT equipment by a field services technician

Field services capabilities

Technician installing and deploying network equipment on site

On‑Site Installation & Deployment

  • Device installation and replacement (network, security and infrastructure equipment)
  • Site readiness checks and basic infrastructure validation
  • Structured rollouts across single or multiple locations
On-site troubleshooting and break-fix support for ICT infrastructure

Troubleshooting & Break/Fix

  • On-site diagnostics and fault isolation
  • Component replacement and restoration of service
  • Verification testing and handover confirmation
Staging and configuration of ICT equipment before on-site installation

Staging & Configuration

  • Pre-configuration and staging before installation
  • Standardised templates and deployment checklists
  • Reduced time on site and fewer installation errors
Logistics, warehousing and kitting for multi-site technology rollouts

Logistics, Warehousing & Kitting

  • Inventory handling and site-specific kitting
  • Shipping coordination and delivery tracking
  • Large-scale rollout support with repeatable processes

Coverage: Greece & Cyprus workforce

Our field engineers and technicians are strategically positioned across more than 10 cities to enable rapid deployment to customer locations in Greece and Cyprus.

Ideal for

  • Multi-site organisations
  • Retail and branch networks
  • Critical facilities with strict response requirements
Field services team readiness for rapid deployment across multiple locations

How we work

1. Request intake

Scope, location, urgency, access requirements and contacts.

2. Dispatch & scheduling

Right skillset, right time window, clear confirmation.

3. On-site execution

Installation, troubleshooting, replacement and documentation.

4. Testing & validation

Service restored, acceptance checks completed.

5. Reporting & closure

Work summary, evidence (photos if needed) and next actions.

Need a technician on site?

Contact NetWind to schedule a visit or define a rollout plan for single or multi-site locations.

Contact NetWind Request a Call Back

[email protected] | +30 211 0011070 / +30 211 0011071

Local field services for worldwide support

NetWind Field Services support customers at critical locations by quickly dispatching a skilled technician who oversees troubleshooting and replaces/installs devices and network infrastructure to your standards.